Volkswagen scandal Case Study

The Volkswagen emissions scandal has been dominating the headlines, with questions being asked of the affect it could have on their medium and long-term impact reputation. From alva we have done Volkswagen scandal cases study. These are our conclusions.

The majority of the coverage has been speculative, or simply looking at share price movement, so alva has produced a report based on the publicly-available data to provide an evidence-based perspective on this reputation crisis;

The drop in VW’s share price, its potential legal liability and resultant government probes are material risks which have been amply covered in reporting on the issue so far.

Where there has been a lack of real insight is on whether the issue itself will ultimately affect customer purchasing decisions.

Has the manufacturer of the “people’s car” now become the people’s pariah?

The VW scandal key questions covered are:

• Is the VW emissions fraud issue a genuine concern for the customer stakeholder?
• How is this affecting customer perceptions of VW, stated peer recommendations of the company and intentions to purchase?
• What, therefore, is the likely effect on sales and where could VW focus its efforts to restore its customer reputation?

Download the full report to discover more about the reputational damage from the VW´s emissions scandal.